1. Who We Are
Maída is a Mediterranean restaurant with Lebanese influences, located at Rua da Boavista 66, Cais do Sodré, 1200-068 Lisboa, Portugal.
For any questions about this privacy policy or how we handle your data, you can reach us at info@maida.pt.
2. What Data We Collect
We collect different types of information depending on how you interact with our website and services:
- •Contact information (name, email, phone number) when you submit our contact or catering inquiry forms
- •Reservation data (name, contact details, party size, date and time, any notes) processed through our reservation partner, TheFork
- •Card details entered when booking, used solely as a reservation guarantee. They are collected and stored by TheFork and its payment provider; a temporary hold of €12 per person may be placed on the card and is released after your visit. Maída never sees your full card number.
- •Feedback and reviews you voluntarily submit through our review system
- •Website usage data through cookies and analytics tools (with your consent)
- •Technical data such as browser type, device information, and IP address for security and performance purposes
3. How We Use Your Data
We use your personal data for the following purposes:
- •To respond to your inquiries and manage reservations, including contacting you about your booking
- •To apply our reservation policy: a cancellation fee of €12 per person may be charged for cancellations made less than 24 hours before the reservation or for no-shows
- •To process catering requests
- •To improve our website and services based on usage patterns
- •To measure the effectiveness of our advertising campaigns
- •To ensure the security and proper functioning of our website
4. Cookies & Tracking
Our website uses cookies to enhance your experience. We categorise cookies as follows:
- •Essential cookies: Required for the website to function properly. These cannot be disabled.
- •Analytics cookies: Help us understand how visitors interact with our website through Google Analytics 4 (GA4). Only activated with your consent.
- •Functional cookies: Enable enhanced features such as the reservation widget. Only activated with your consent.
- •Advertising cookies: Used by Google Ads to measure campaign performance and deliver relevant advertisements. Only activated with your consent.
When you first visit our website, a cookie consent banner will appear allowing you to accept, reject, or customise your cookie preferences. You can change your preferences at any time by clicking "Cookie Settings" in the website footer.
We use Google Tag Manager (GTM) with Consent Mode, which means no tracking cookies are set until you provide your consent.
5. Third-Party Services
We use the following third-party services that may process your data:
- •Google Analytics 4 (GA4) - website analytics and visitor statistics
- •Google Tag Manager (GTM) - tag management with consent mode integration
- •Google Ads - advertising campaign measurement and remarketing
- •TheFork - online table reservations and card guarantees, with its payment provider (thefork.pt)
- •Google reCAPTCHA - spam protection on our contact and catering forms
Each of these services has its own privacy policy governing the data they collect. We encourage you to review their respective privacy policies.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 12 months. Reservation data is kept for as long as needed to manage the booking and to meet our legal and accounting obligations; card data is held by TheFork and its payment provider under their own retention rules. Analytics data is retained according to the default settings of Google Analytics.
7. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- •Right of access - request a copy of the personal data we hold about you
- •Right to rectification - request correction of inaccurate data
- •Right to erasure - request deletion of your personal data
- •Right to restrict processing - request limitation of how we use your data
- •Right to data portability - request transfer of your data to another service
- •Right to object - object to processing of your personal data
- •Right to withdraw consent - withdraw your consent at any time for cookie and tracking preferences
To exercise any of these rights, please contact us at info@maida.pt. We will respond to your request within 30 days.
You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) at www.cnpd.pt.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.
9. Children's Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us at info@maida.pt so we can promptly delete it.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
- •Email: info@maida.pt
- •Address: Rua da Boavista 66, Cais do Sodré, 1200-068 Lisboa, Portugal